Terms And Conditions / Terms of Use
                                                (IBN RUSHD PHARMACY ONLINE) 
This online pharmacy e-commerce website is owned and operated by Ibn Rushd Drug Store for its pharmacies retail division which trades as “Ibn Rushd Pharmacies Chain” fully registered and licensed in the State of Qatar.

Our goal is to expand the quality of service we provide to our customers not only in our branches but also within easy reach of the safety and comfort of your home with just one click.
And the delivery of all medicines, beauty products, medical devices and nutritional supplements to your home as soon as possible. Providing all kinds of medicines all over the world. And exporting medicines to all over the world and shipping them easily and in the fastest time.

By using this service, as our valued customer, you confirm that you understand and agree to be legally bound by these terms and conditions such as but not limited to the User Agreement, Order, Cancellation and Privacy Policy. IF YOU DO NOT AGREE TO THESE TERMS, DO NOT USE THE SITE.

These terms and conditions apply only to the use and access to the IBNRUSHDPHARMACY.com online pharmacy e-commerce website www.IBNRUSHDPHARMACY.com This website may contain external links to other third party websites or related services other than www.IBNRUSHDPHARMACY.com. However, these external links are merely information or services added to you for convenience and do not commit the IBN and/or the IBN RUSHD Chain of Pharmacies with any third party liability and/or representation of any kind.

Please read these terms and conditions carefully before accessing and/or ordering any products and/or medicines from our website. If you access the Website and/or place an order with us, you agree to be bound by these Terms and Conditions. If you do not agree to the terms and conditions, please do not use our website.


1. Account registration and access

Our customers are given full access to Ibn Rushd's online pharmacy e-commerce website with the need to create an account to register your personal details.

* If at any time it is necessary to change the Terms of Use or add or remove any part, we will post such changes on www.IBNRUSHDPHARMACY.com.
* It is your responsibility to check the website for any changes. You agree to be bound by these changes if you must continue to use the Site and Services.
* If any future changes are not acceptable to you, you must stop using the Site and the Services. Your continued use of the Site and Services now or after any such changes have been posted will indicate your acceptance of these Terms and any such changes.
* Consent to use the data. You agree that we and our affiliates may collect and use technical information collected as part of our support services. We may use this information, but only to improve our products and services. We will not disclose this information in a manner that personally identifies you.


2. Security and privacy

The security and privacy of our customers is essential to us, and we assure you that we implement measures to protect them, including but not limited to:

Use security technology, including firewalls and secure socket layers, to protect the information provided through this website.
We do not have access to your financial information. All payments and transactions completed securely online are transferred directly to the bank processing agents who handle your payments securely based on our instructions.
While you visit our site, we may collect certain personal information necessary to set up your account, for billing purposes, deliver products and medicines and/or any inquiries you may have. We keep your information only for as long as necessary to process your order, process any applicable refunds, respond to any complaints/feedback or to provide you with promotional information you signed up for.
We will use the information you provide for the sole purpose of administering and providing goods and/or services upon your request. We will not share your personal information with any organization other than those directly involved in providing these services, specifically our pharmacy team and home delivery service.


3. Product prices and updates

All prices and fees on this website are in Qatari Riyals. All prices do not include any other delivery charges or fees unless otherwise expressly stated or will depend on the delivery method you choose and will be added accordingly at checkout, the same applies to insurance transactions.

We take great care to ensure that all pricing information on our website is accurate at all times, but sometimes errors can occur due to technical issues that may be out of our hands. If an error occurs, we will identify it and notify you of the steps to resolve it if necessary.

Please also note that prices and availability or our products and/or medications are subject to change without any prior notice.


4. Product listings and descriptions

While we guarantee minimum to zero errors in all pricing information provided through this website, product listing codes, descriptions, images and/or any other product-related instructions and usage specifications may differ slightly from the actual product. This may be due to a possible human typographical error and/or an inaccurate description based on the catalog, brochure, or literature provided by manufacturers or their agents. In all cases, we will endeavor to re-examine, amend and update inaccurate information as much as possible to provide more reliable information through this website.

5. Submitting orders

When you place an order for products and/or medications through this website, we ask for personal information that will help us process your orders from dispensing items in pharmacies to distributing them to our in-house distribution team for 24/7 delivery to your doorstep.

We encourage our customers to accurately fill in all personal details required on this website at checkout to avoid unnecessary delays and inconveniences for the delivery of the products and/or medicines you have purchased.

In any unavoidable circumstance where we are unable to proceed with delivery of the items you have purchased due to lack of information and/or wrong information provided by our customers, we will endeavor to contact you to gather information necessary to further process your order#%s.

However, Ibn Rushd Pharmacy may refuse or cancel your orders at any time if we consider it necessary to request more information for verification purposes before accepting your orders especially in cases where prescriptions and/or sensitive non-prescription items are purchased through this website. the site.


6. Keep track of your orders

Once you place your orders through this website and the payment has been completed successfully, we will confirm that we have received the order by sending a confirmation email to the contact email address you provided. Thereafter, orders will be processed by our pharmacy dispensing team within 24 to 48 hours or through our store (Ibn Rushd Drug Store), provided full accurate details are provided and products/drugs are in stock. However, we do not guarantee same-day delivery in any way, especially during holidays or peak hours of the day.

In certain cases to track your orders, please feel free to contact us at +97444115515 or +97477179271.


7. Cancel or review your orders

While we believe our customers have the right to change their mind at any time in their sole discretion, we strongly encourage you to take the following steps before confirming your orders with us to avoid unnecessary revisions or cancellations:

Ensure that the item/product is what your needs require with quantities;
Ingredient name and description are exact or similar to what your doctor prescribes;
In the event that a prescription is provided through our system, the responsibility for the prescription rests with the physician/physician.
If you are in doubt about a product/medicine, contact your doctor or consult one of our highly skilled pharmacists by calling one of the following Ibn Rushd pharmacies:
Ibn Rushd Muaither Doha Qatar
+97477179271
+97444115515
+97470002940
Ibn Rushd Pharmacies to deliver medicines to your home


8. Delivery methods for the items you purchased

Ibn Rushd pharmacies chain operates the largest 24/7 home delivery fleet in Qatar ensuring safe and reliable delivery of your purchased goods within 24 to 48 hours right at your doorstep.

9. Payment methods

Ibn Rushd's online e-commerce website accepts credit/debit card payments and Cash on Delivery (COD).

By providing Payment Card details, you confirm that you are at least (18) years of age and are authorized to use the Card and authorize us, or our Payment Service Provider, to charge you the full amount for the items you have purchased and any other fees and charges associated with your purchase that become due and required of us hereunder. Terms and Conditions.

Purchases with payment cards that have not been paid in full are automatically canceled.


10. Payment receipts

Our customers will receive an official invoice with their purchase once it is delivered.

11. Limitation of Liability

In no event shall Ibn Rushd Drug Store or Ibn Rushd Pharmacies chain or any of its affiliates, pharmacy employees, managers, agents or suppliers be liable to its online customers for any losses or damages, whether indirect, incidental or special or consequential, in profits, goods or services, regardless of whether or not the customer has been notified or may have anticipated the possibility of such loss or damage arising out of or in connection with the use of this website.

12. Applicable law

By using our Online E-Commerce Website, you agree that the terms and conditions set forth in this User Agreement as well as any disputes arising out of or in connection with the use of this Website shall be governed by and construed in accordance with the laws, rules and regulations of the State of Qatar.

13. Warranty

There is no warranty on any product except for devices that have a warranty period as specified by the supplier/brand owner

14. Shipping
Shipping service is available through DHL, FedEx and Qatar Post shipping companies
Ibn Rushd Pharmacy or Ibn Rushd Drugstore is not responsible for any damages that occur through approved shipping companies in the event that one of the products sent through one of them is damaged.


All rights reserved to Ibn Rushd pharmacies and Ibn Rushd drug store for fair use of the site